HASSRA Live Queries Help

We understand that some members have been experiencing difficulty when trying to sign in to their HASSRA Live account and using the Chat function on the website.

In order to find the answers you are looking for, please follow the steps outlined below:

  • Visit www.­hassra.­org.­uk
  • Click the speech bubbles, found at the bottom right of every webpage.
  • Type in your question and click the arrow or press Enter.
  • The HASSRA Virtual Assistant will give you a list of possible answers.
  • If your chosen option doesn’t provide the answer you need, click the BACK ARROW on your web browser for the other possible answers.

If you still cannot find the answer you require:

  • Click the ‘leave a message’ link and click on the envelope icon at the bottom right of the webpage. You will then be presented with this form on the left

Complete the form with your personal details and your question – give as much detail as possible. 

  • Finally, click ‘Leave Message’ and a member of the HASSRA National Team will respond within 24 working hours.